Privacy Policy
Last updated: April 17, 2026
This Privacy Policy describes how Tapgo - Order Tracking (“we”, “us”, or “our”) collects, uses, and protects your information when you download and use our mobile application. By using the app, you agree to the practices described below. This policy is accessible at: https://www.tapgo.ch/privacy-policy
1. Information We Collect
When you use our app, we may collect:
• Account information — name, email address, and password (accounts are created outside the app via our website or admin portal)
• Device information — device model, operating system (iOS/Android), unique device ID, and app version
• Usage data — features used, screens visited, session duration, and crash reports
• Location data — approximate or precise location, only if you grant permission
• Camera / Photos — only accessed if you grant permission for relevant app features
• Push notification tokens — to deliver alerts and updates to your device
2. App Permissions
Our app may request the following permissions on your device:
• Location — to provide location-based features
• Camera — to let you take or upload photos within the app
• Notifications — to send you relevant alerts and reminders
• Storage — to save files or media locally on your device
You can manage or revoke these permissions at any time through your device’s Settings.
How We Use, Share, and Secure Information
3. How We Use Your Information
We use the information we collect to:
• Provide and operate the app’s features
• Send push notifications and in-app messages
• Diagnose crashes and improve app performance
• Respond to support requests
• Comply with legal obligations
4. Sharing Your Information
We do not sell your personal information. We may share data with:
• Service providers (analytics, crash reporting, or cloud storage) bound by confidentiality
• App stores (Apple App Store and Google Play per their privacy policies)
• Legal authorities when required.
5. Third-Party SDKs & Analytics
Our app may use third-party SDKs (like Firebase or Crashlytics) for analytics and crash reporting. These tools may collect device identifiers and usage data. Review their policies for more details.
6. Data Retention
We retain your data only as long as needed or as required by law. To request account deletion, contact us at support@tapgo.ch. Deletion requests are processed within a reasonable timeframe.
Security, Children’s Privacy, Rights, Changes, and Contact
7. Data Security
We use industry-standard security measures, like encryption in transit (HTTPS/TLS), to protect your data. No mobile app or internet transmission is entirely secure.
8. Children’s Privacy
Our app is not directed at children under 13. We do not knowingly collect personal data from children. If you think we have, please contact info@tapgo.ch.
9. Your Rights
Depending on your location, you may access the data we hold, request deletion, opt out of marketing, and withdraw permissions via device settings.
10. Changes to This Policy
We may update this policy from time to time. We’ll notify you via app or by updating the date at the top of this page. Continued app use means you accept the updates.
11. Contact Us
If you have questions, please contact:
Company: Tapgo
Contact: Jamila Riabi
Address: Bernstrasse 15, 3280 Murten, Switzerland
Website: https://tapgo.ch
Privacy Policy URL: https://www.tapgo.ch/privacy-policy
General & Privacy Inquiries: info@tapgo.ch
Support & Account Deletion Requests: support@tapgo.ch
Phone: +41 76 263 8062
© 2026 Tapgo - Order Tracking. All rights reserved.